Quick memory test failed

[Nott99]

hi everyone，

     Recently, I meet with some problems about memory. I run the HP PC Hardware Diagnostics UEFI Tool and run the memort test. And it failed, the error code is 0G8421-A12BAD-0G8421-40KL03. I t shows the second memory kit (Bottom slot 2 right) has some problems. I wonder what the error code means. Should I replace my RAM?

     Thank you very much.

[Paul_Tikkanen]

Hi:

Yes, you will have to replace the defective memory chip in slot 2 of the notebook.

The notebook comes with 2 x 8 GB of memory.

You can remove the defective chip and run the notebook off the remaining 8 GB chip until you can replace the memory module.

Below is the link to the service manual, where you can find the memory removal and replacement procedure.

Maintenance and Service Guide OMEN by HP 15 Laptop PC