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HP Recommended
HP Notebook - 15-ay114na
Microsoft Windows 10 (64-bit)

Hi, 

I've had this happen a couple of times now, where I've come into my office to find a clear, watery liquid (and quite a bit of it) under my laptop and all over my desk. At first, I thought that someone must have spilt some water or that there was a leak from the ceiling above, but the second time around, it was clear that it was oozing from my laptop (as no one else was in).

 

What is this liquid and will it mean that my laptop is on it's way out, which will be disappointing, as it's only a couple of years old.

1 REPLY 1
HP Recommended

@WayOutWest

 

Welcome to HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.