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‎09-10-2020 01:01 PM

HP Recommended
Product: 2020 HP Pavilion 17 CD1-xxx
Operating System: Microsoft Windows 10 (64-bit)

Well I searched the Manual, Called Tech Support ( Who had no clue) .. this unit came with 2x8GB of RAM... what is the max ugradable capacity I can install?  

 

THank you.

1 ACCEPTED SOLUTION

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‎09-10-2020 04:38 PM

HP Recommended

You're very welcome.

 

Why do you presume that I work for or represent HP?

 

I am the same as you as far as that aspect is concerned.

 

Below is the link to the Crucial memory report for your notebook.

 

According to the report, 64 GB of memory is supported.

 

https://www.crucial.com/compatible-upgrade-for/hp---compaq/pavilion-17-cd1007ur

View solution in original post

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5 REPLIES 5

‎09-10-2020 02:44 PM

HP Recommended

Hi:

 

What is the product number of your notebook?

 

Use this guide to find that information...

 

https://support.hp.com/us-en/document/c00033108

 

I'm seeing Crucial memory reports for a couple of models in the 17-cd1xxx model series that indicate 2 x 32 GB of memory is supported.

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‎09-10-2020 04:28 PM - last edited on ‎09-10-2020 04:30 PM by

HP Recommended

MY Exact pRoduct number is  2020 HP Pavilion 17 Model 13f19EA#ACB

 

Why is this basic info so hard to find where your tech support didnt know ... service and user guides run you around without telling you... ?  Is it a Military Secret?   32GB or 64 GB and exactly what spec of DDR4 of RAM please.?  Thank you. 

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‎09-10-2020 04:38 PM

HP Recommended

You're very welcome.

 

Why do you presume that I work for or represent HP?

 

I am the same as you as far as that aspect is concerned.

 

Below is the link to the Crucial memory report for your notebook.

 

According to the report, 64 GB of memory is supported.

 

https://www.crucial.com/compatible-upgrade-for/hp---compaq/pavilion-17-cd1007ur

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‎09-10-2020 04:49 PM - edited ‎09-10-2020 04:50 PM

HP Recommended

THank you for your answer... Why do I assume.. because you have over 100K messages...

 

IT would be great if that was on an HP piece of documentation..  THat is obviously not your fault... but clearly they are very deficient in this area. Your link is not to my exact product... so its still a guess. 

 

THx again Paul. 

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‎09-10-2020 05:18 PM

HP Recommended

Anytime.

 

Glad to have been of assistance.

 

I have that many posts because I have volunteered my time for over 10 years on this forum to help folks like you.

 

That is your exact model according to the product number you posted...

 

https://partsurfer.hp.com/Search.aspx?searchText=13f19EA

 

https://support.hp.com/ee-en/document/c06654696

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