RAM ISSUE

[PawanG99]

Hi I have 2 slots of RAM 4*4 but I bought a 16GB RAM, As I plan to make it 16*4=20GB but when I put both my screen went black and its not opening so I resume to 4*4 . So what now i would do ? Is my laptop capable to support 16gb RAM in one slot or not? 

[Elohi_NR · Accepted solution]

Hi @PawanG99,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I am afraid, that it may not work with 16 GB.

Here is the snapshot below. 

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[PawanG99]

can i use 16*16 GB confrigation?

[Elohi_NR]

Hi @PawanG99,

I am afraid not. It can be  8*8=16gb is what you can use.

[PawanG99]

Thank you for the help,
The max ram supported by the system is telling 32 GB.

33554432KB / 1024 = 32768MB

32768MB / 1024 = 32 GB

sorry because of this I am still confused.

[Gaya1239]

Hi @PawanG99 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

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