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HP Recommended
Product number: 169P5PA#ACJ
Microsoft Windows 10 (64-bit)

Question 1:What is the maximum capacity thai I can upgrade my RAM and SPACE in my laptop? And also tell me the maximum frequency of ram that i can upgrade to. 

 

Question 2: Is there any way that I can Disable my 2GB shared memory of AMD Radeon Vega 8 because i have NVIDIA GTX 1650 built in. So, 2 GB is just eating my RAM to 5.92GB.

 

Thank You

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

http://h10032.www1.hp.com/ctg/Manual/c06446633

 

Chapter 1 has the memory upgrade info.

 

You can install 2 x 16 GB of memory in your notebook.

 

The 5.92 usable memory is built that way by design.  No way to change it.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

http://h10032.www1.hp.com/ctg/Manual/c06446633

 

Chapter 1 has the memory upgrade info.

 

You can install 2 x 16 GB of memory in your notebook.

 

The 5.92 usable memory is built that way by design.  No way to change it.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

 

 

HP Recommended

thank you for the help and guide

HP Recommended

You're very welcome.

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