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‎09-12-2020 05:29 AM

HP Recommended
Product: 15 r205TU
Operating System: Microsoft Windows 10 (64-bit)

My Laptop model is 15-r205TU, I tried to expand RAM , already 4 GB is installed. When the service engineer a

Installed 4GB, the display was not coming at all so he said may be it's not supporting 4GB, then he installed 2 GB RAM, laptop started but after 1 min it's got off again..now after removing that 2GB RAM also my laptop display is not working. Now the engineer is saying, MOTHERBOARD got crashed...Is It so or he is just trying to confuse me?

Please help me out.

1 REPLY 1

‎09-12-2020 07:13 AM

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

The memory upgrade info can be found in chapter 1.

 

http://h10032.www1.hp.com/ctg/Manual/c04409502

 

Your notebook can support 2 x 8 GB of memory, so I would say that there is a hardware issue with your PC.

 

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