-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Here is the Service Manual which you will find useful:
This manual is actually for a slightly newer model but the instructions for memory and battery installation are still accurate.
4-cell, 70-WHr, 4.55-AH, Li-ion for use in products equipped with the N17E GPU 917724-855
Memory is DDR4-2400 or -2666 SO-DIMM and while the Service Manual says 16gb is the max we can say with confidence 32 gigs will work. Memory will downclock (bridge) to run at -2133 speed on your laptop.
Links are to US amazon.com
Post back with any more questions and please accept as solution if this is the info you needed.
HP Recommended
Here is the Service Manual which you will find useful:
This manual is actually for a slightly newer model but the instructions for memory and battery installation are still accurate.
4-cell, 70-WHr, 4.55-AH, Li-ion for use in products equipped with the N17E GPU 917724-855
Memory is DDR4-2400 or -2666 SO-DIMM and while the Service Manual says 16gb is the max we can say with confidence 32 gigs will work. Memory will downclock (bridge) to run at -2133 speed on your laptop.
Links are to US amazon.com
Post back with any more questions and please accept as solution if this is the info you needed.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community