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‎01-07-2021 04:57 AM

HP Recommended
Product: HP Notebook - 15-db0997na
Operating System: Microsoft Windows 10 (32-bit)

Hi, i have a "HP Notebook - 15-db0997na" and decided to upgrade the RAM from 4GB to 8GB.  I purchased "KingFast DDR4 4GB 2666MHZ 1.2V) from local PC repair shop and inserted in to the laptop and the upgrade worked OK, however a few days later the laptop will not start up.  The CAPS LOCK key flashed 3 long flashes and 2 short flashes.  I checked the support page and it provides the following "The embedded controller times out waiting for BIOS to return from memory initialization.).

 

I removed the new RAM and now the laptop starts up.

 

Why does the upgrade no longer work.

 

Is there a fix for this.

 

I appreciate any help

 

HughMac1

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2021 05:59 AM

HP Recommended

The memory is not compatible. Its CL11 latency and you need standard DDR4-2400 SO-DIMM which should be CL=17 latency. Like this:

 

https://www.amazon.com/Crucial-Single-PC4-19200-SODIMM-260-Pin/dp/B01BIWKP58

View solution in original post

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2 REPLIES 2

‎01-07-2021 05:59 AM

HP Recommended

The memory is not compatible. Its CL11 latency and you need standard DDR4-2400 SO-DIMM which should be CL=17 latency. Like this:

 

https://www.amazon.com/Crucial-Single-PC4-19200-SODIMM-260-Pin/dp/B01BIWKP58

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‎01-07-2021 10:16 AM

HP Recommended

Thanks for the information.

I will get this sorted with the PC shop that i bought the RAM from.

 

Thanks

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