RAM Upgrade for HP omen 2017

[bochl7a]

Hey guys

I have an HP 15-ax242nf, I've checked before buying it, and it thought I saw its ram limit is 32gb

and now I can't seem that information anywhere and when I looked it up it showed that it limits at 16gb which I currently have.

The motherboard shows that it supports up to 32gb, but the laptop says it only supports 16gb, which one is correct ?

Thanks in advance!

[NonSequitur777 · Accepted solution]

@bochl7a,

Welcome to our HP User Forum!

Let's check your laptop's maximum RAM capacity:

Type in cmd in your Windows search bar, right-click on the Command Prompt App, then left-click on Run as administrator, and Yes if permission is requested.

Then copy/paste enter this command:

wmic memphysical get maxcapacity

If the number that is generated is 33554432, then your laptop can be fitted with 2 x 16GB RAM. If it says 16777216 (which, unfortunately, I think it will say), then your max RAM capacity is 2 x 8GB of DDR4 PC4-19200, 2400 MHz, Non-ECC, Unbuffered, SODIMM, 260-pin DUAL RANK 2Rx8 RAM sticks.

For best RAM speed and performance, I would strongly recommend buying a 2 x 8GB of dual rank (2Rx8) RAM kit, such as: https://www.amazon.com/Tech-PC4-19200-Notebook-Computer-AT8G2D4S2400ND8N12V/dp/B07KGMPT59?th=1.

This is a US purchase link of course; you'll have to do some research to find an eCommerce site closer to home.

Hope this was helpful.

Kind Regards,

NonSequitur777

[bochl7a]

Yes i did the cmd command and it showed : MaxCapacity 33554432

Does this mean that im 100% sure because i will have two 16gb kits which are pretty expensive in my country, and i had to make sure that they will work

[NonSequitur777]

@bochl7a,

It would be very unusual indeed if 2 x 16GB RAM wasn't compatible even though the cmd command showed otherwise.

I am a bit conflicted, because on the other hand, every online source available to me (HP, Crucial, Kingston, Samsung, etc.) all claim that 2 x 8GB is the maximum RAM capability for your laptop.

Let's call in the big guns.

@Paul_Tikkanen, @Huffer, what doest thou have to say about this issue?  The basic question is this: should @bochl7a go ahead and purchase 2 x 16GB or play it safe, and go for 2 x 8GB of RAM?

Kind Regards,

NonSequitur777

[Paul_Tikkanen]

Hi:

Normally, notebooks with the Intel processors that end in 'HQ' will support 32 GB of memory.

The Crucial memory report for this model has indicates the PC supports 2 x 16 GB of memory and this model has the older Skylake 'HQ' processor.

HP - Compaq HP OMEN 15-ax010tx | Memory RAM & SSD Upgrades | Crucial.com

This discussion shows that a person installed 2 x 16 GB of memory in another model Omen 15-ax:

Solved: OMEN 15-AX033DX Maximum RAM? - Page 2 - HP Support Community - 5790203

What brand and specification memory did you purchase?

Do you have a link?

Could be the timing specs were not compatible.

[Huffer]

Made my day being called a "Big Gun" in the same breath as @Paul_Tikkanen . Thanks @NonSequitur777  Of course Paul's answer is spot on and perfectly timely. 

[NonSequitur777]

@Paul_Tikkanen,

Thank you for your response -just for clarification's sake, the Crucial link I looked at specific for an HP Omen 15-ax242nf: HP - Compaq HP OMEN 15-ax242nf | Memory RAM & SSD Upgrades | Crucial.com, specified 16GB as the maximum RAM allowed, hence my question.

Kindest Regards,

NonSequitur777

[Paul_Tikkanen]

You're very welcome. 

Some of the Crucial memory reports for the model series indicates that the memory is not removable at all.