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‎02-16-2025 10:10 PM

HP Recommended
Operating System: Microsoft Windows 11

Hi all,

I just bought RAM  to upgrade my new laptopfrom upgradeable.com.au, at their staff suggestion this is what I bought - 16GB DDR 2666 MHz SODIMM. My new laptop is the HP 14-EM0202AU. I received the  RAM and went to install it - just one problem when I took the cover off the was no visible RAM.

Has anyone come across this problem and know where the RAM slot is??

Any help would be appreciated.

HP Laptop 14-EM0202AU.jpg.jpg

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1 ACCEPTED SOLUTION

Accepted Solutions

‎02-17-2025 04:48 AM - edited ‎02-17-2025 05:22 AM

HP Recommended

@Avalon121,

 

PartSurfer indicates your model comes with an Athlon 7120U processor and 8 GB RAM.

HP PartSurfer

 

Service manual for your model series (on page 2) states a model with 7120U processor has onboard memory which means memory is soldered on the system board and not upgradeable. That's why you didn't find memory slots when you opened the notebook.

Maintenance and Service Guide

 

View solution in original post

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2 REPLIES 2

‎02-17-2025 04:48 AM - edited ‎02-17-2025 05:22 AM

HP Recommended

@Avalon121,

 

PartSurfer indicates your model comes with an Athlon 7120U processor and 8 GB RAM.

HP PartSurfer

 

Service manual for your model series (on page 2) states a model with 7120U processor has onboard memory which means memory is soldered on the system board and not upgradeable. That's why you didn't find memory slots when you opened the notebook.

Maintenance and Service Guide

 

1 person found this reply helpful
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‎02-17-2025 11:49 PM

HP Recommended

Thanks for the info, Yes I'm able to return the RAM. 

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