• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-29-2020 04:17 PM

HP Recommended
Product: HP Pavilion - 15q-bu005tu
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have a HP Pavilion -15q-bu005tu. It only has 4GB RAM that came with the laptop. From the past few weeks I have been noticing lot of lag and freezing, especially when I am browsing the internet.

 

I would like to upgrade the RAM to 8GB or 12GB. I would like to know how I can go about doing it?

I live in India. How can I find a compatible RAM upgrade for my laptop

 

Can I procure a RAM chip from online sources as Amazon and then install it myself

Are there any steps provided to open the panel below to install the new RAM.

 

Please help.

THanks

 

1 REPLY 1

‎03-29-2020 04:27 PM

HP Recommended

@rs8322 

 

Its specs

 

    https://support.hp.com/au-en/document/c05638248

 

Manual

 

     http://h10032.www1.hp.com/ctg/Manual/c05493257.pdf

 

Because it only has  Intel® Pentium® N3710 (1.6 GHz base frequency, up to 2.56 GHz burst frequency, 2 MB cache, 4 cores) processor therefore it ONLY has 1 slot of RAM therefore it supports 8GB max (page 3).

 

You can replace 4GB with 8GB using SAME specs

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.