• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-10-2017 05:36 AM

HP Recommended
Product: Notebook 240 G4
Operating System: Microsoft Windows 10 (64-bit)

Current Specification:
4 Gb RAM, i5, 500 GB HD. Want to to updrade RAM to 8 GB. Please suggest which RAm should I buy?

Can I use RAM from other companies as well ?
Any online option preferred.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-10-2017 07:28 AM

HP Recommended

HP doesn't make memory so you have to use memory made by a company other than HP.

 

It uses DDR3L-1600 laptop memory. It can take 2 x 8 gig modules but to get the 8 you just need another 4 gig.

 

691740-005 is the HP Part No. for the 4 gig module

 

https://www.amazon.com/HP-691740-001-1600MHz-PC3L-12800-memory/dp/B00CI08FX4/ref=sr_1_1?ie=UTF8&qid=...

 

Above is a link to buy it from amazon.com. You remove the bottom cover (flip it over) to access the memory slots.

 

Post back if you need any more help.

 

If this is "the Answer" please click "Accept as Solution" to help others find it.

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-10-2017 07:28 AM

HP Recommended

HP doesn't make memory so you have to use memory made by a company other than HP.

 

It uses DDR3L-1600 laptop memory. It can take 2 x 8 gig modules but to get the 8 you just need another 4 gig.

 

691740-005 is the HP Part No. for the 4 gig module

 

https://www.amazon.com/HP-691740-001-1600MHz-PC3L-12800-memory/dp/B00CI08FX4/ref=sr_1_1?ie=UTF8&qid=...

 

Above is a link to buy it from amazon.com. You remove the bottom cover (flip it over) to access the memory slots.

 

Post back if you need any more help.

 

If this is "the Answer" please click "Accept as Solution" to help others find it.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.