• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎08-25-2026 12:40 PM

HP Recommended

Is it a concern buying a HP laptop "through" Walmart online, "sold and shipped" by a 3rd party?  I've heard they buy bulk from HP, unbox, remove the bottom and upgrade the ram and ssd.  The warranty is shared.

Category:
Reply
1 REPLY 1

‎08-25-2026 05:14 PM - edited ‎08-25-2026 05:14 PM

HP Recommended

It depends.

 

You would need to know the product number of the notebook and enter it in the HP partsurfer site at the link below:

 

HP PartSurfer

 

The parts list will tell you how much memory the notebook originally came with and what storage capacity the hard drive is.

 

If what they are selling differs from that and  if the seller doesn't offer a 1-year warranty in writing, HP will not provide any warranty support since the original memory and storage drive was removed.

 

This happens on Amazon too.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->