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HP Recommended

Hello Echo_Lake,

thank you very much for your fast reply concerning my problem. The exact product number of my device is 1Q0Q9EA#ABD.

I thank you very much in anticipation for your friendly help,

kindest regards

Mary

 

 

 

HP Recommended

@LadyMary1

Thank you for posting back. 

 

Refer to Maintenance and Service Guide 3 Illustrated parts catalog Computer major components

 

This should help you.  

ECHO_LAKE
I am an HP Employee

HP Recommended

Hi again.

 

I am with some updates. For history.

 

I was pleasantly surprised how the 2.5" disk bay covered with HP branded plastic thing. Really nice solution.

 

I have installed next RAM kit - https://www.kingston.com/dataSheets/HX432S20IBK2_32.pdf (2x16 GB). Everything is works without any issues. Both in Windows 10 and in Linux (I am using dual-boot).

 

To the 2.5" disk bay I installed some old KINGSTON SUV400S37120G. Also works without issues.

 

Thank you, @Echo_Lake for responses.

HP Recommended

@VadymStepanov

Thank you for posting back. 

 

Please feel free to contact us here anytime you need any further assistance.

ECHO_LAKE
I am an HP Employee

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