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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
Thank you for posting your query on HP Community,
After reviewing the Product specifications found that your PC was shipped with 128 GB M.2 SSD Hard drive and 8 GB DDR4-2400 SDRAM (1 x 8 GB) RAM installed.
In order to check the compatibility, I would recommend you go through the Maintenance and service guide of your notebook.
Here you will find the list of parts which are tested and compatible on your PC.
Please note, it shows that Maximum memory supported is up to 12-GB however, it's non customer accessible or upgradable.
Chapter 1. Product Description - Page number 2
Chapter 3. Illustrated parts catalog - Page number 21
Please note, these are the parts which are tested on your PC, If you wish to try other parts you can try it at your own discretion, HP Doesn't recommend any upgrade/downgrade of any hardware parts or software that is bundled with the product. It may affect the manufacturer's warranty and performance.
Alternatively, You could replace the part on your own, use the HP Partsurfer to identify the part: Click here & order it via the HP Parts store (Click here).
Let me know if this helps!
Have a great day ahead! 🙂
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as Solution" from the drop-down menu on the upper right corner.
HP Recommended
Thank you for posting your query on HP Community,
After reviewing the Product specifications found that your PC was shipped with 128 GB M.2 SSD Hard drive and 8 GB DDR4-2400 SDRAM (1 x 8 GB) RAM installed.
In order to check the compatibility, I would recommend you go through the Maintenance and service guide of your notebook.
Here you will find the list of parts which are tested and compatible on your PC.
Please note, it shows that Maximum memory supported is up to 12-GB however, it's non customer accessible or upgradable.
Chapter 1. Product Description - Page number 2
Chapter 3. Illustrated parts catalog - Page number 21
Please note, these are the parts which are tested on your PC, If you wish to try other parts you can try it at your own discretion, HP Doesn't recommend any upgrade/downgrade of any hardware parts or software that is bundled with the product. It may affect the manufacturer's warranty and performance.
Alternatively, You could replace the part on your own, use the HP Partsurfer to identify the part: Click here & order it via the HP Parts store (Click here).
Let me know if this helps!
Have a great day ahead! 🙂
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as Solution" from the drop-down menu on the upper right corner.
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