• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-14-2024 11:40 PM

HP Recommended
Product: HP Notebook - 14-dq0002dx
Operating System: Microsoft Windows 11

I have a Notebook Laptop 14-ED0123WM in screen and I want to upgrade the 4GB of RAM to ???

I have been unable to find the original product specifications to be able to know what the MAX RAM I can install.

 

I hope someone can help me as it is causing the machine to run very slow.

 

Thanks

Category:
1 REPLY 1

‎09-15-2024 07:43 AM

HP Recommended

The 14-ed0123wm comes with 8 GB of onboard system memory.

 

Hardware

Product number
4M151UA
Product name
HP Laptop 14-ed0123wm
Microprocessor
Qualcomm® Snapdragon™ 7c compute platform (up to 2.4 GHz, 1 MB L3 cache, 8 cores, 8 threads)
Chipset
Qualcomm® Integrated SoC
Memory, standard
8 GB LPDDR4x-4266 MHz RAM (onboard)
Video graphics
  • Qualcomm® Adreno™ 618 GPU
  • Integrated
Hard drive
128 GB eMMC
Optical drive
Optical drive not included
Display
14" diagonal, FHD (1920 x 1080), touch, IPS, micro-edge, anti-glare, 250 nits, 45% NTSC
Wireless connectivity
Qualcomm® Atheros 802.11a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 combo
Expansion slots
1 multi-format SD media card reader
External ports
1 SuperSpeed USB Type-C® 5Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge); 2 SuperSpeed USB Type-A 5Gbps signaling rate; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
32.38 x 21.1 x 1.69 cm
Weight
1.25 kg
Power supply type
45 W USB Type-C® power adapter
Battery type
2-cell, 32 Wh Li-ion polymer
Webcam
HP Wide Vision 720p HD camera with integrated dual array digital microphones
Audio
Dual speakers

Software

Operating system
Windows 11 Home
Software included
McAfee LiveSafe™
Software - Productivity & finance
1 month trial for new Microsoft 365 customers

 

'Onboard' means that the memory is an integral part of the motherboard and cannot be upgraded.

 

Below is the link to the service manual: 

 

Chapter 1 indicates the model series came configured with 4 GB or 8 GB of onboard system memory.

 

Maintenance and Service Guide (hp.com)

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.