RAM compatibility

[cut7]

Hi,

My laptop has 2 working slots for RAM and 2 RAM sticks:

1. 8GB Micron MT16KTF1G64HZ-1G6E1 DDR3L 1600 SODIMM;
2. SODIMM AMD Radeon R5 Entertainment Series [R538G1601S2S-U] 8GB.

The second one is not recognized, the first one works within both slots. I haven't tested leaving only Radeon.

Motherboard specs:

• Product=80DE
• Version=64.04

Could you help me out with this one please?

[NonSequitur777 · Accepted solution]

@cut7,

Welcome to our HP User Forum!

You correctly troubleshooted the functionality of both RAM slots, excellent.

To be honest, I had never before heard of this R538G1601S2S-U RAM. I happen to find a reference for this RAM on a Russian website: http://findhard.ru/en/rams/model?id=5897&m=amd-r538g1601s2s-u, and its "popularity" left to be desired:

Meaning -at least how I read it, that this RAM has some major issues, probably like what you have with it.

The other RAM, in contrast, the Micron 8GB PC3-12800 DDR3-1600 1600MHz Laptop Memory RAM MT16KTF1G64HZ-1G6E1, consistently scores a very high reliability score anywhere you look.

My recommendation: get rid of the R538G1601S2S-U RAM stick, and see if you can purchase an identical Micron RAM stick, or at least a reliable brand-name RAM stick (Samsung, Timetec, Silicon Power (SP), etc.).

Hope this was helpful.

Kind Regards,

NonSequitur777

[cut7]

Hi,

I haven't found the same module at an adequate price and thus purchased Apacer DDR3L SO-DIMM 8GB 1600MHz (DV.08G2K.KAM) with the same configuration, works great. Thank you!

[NonSequitur777]

@cut7,

You are very welcome: glad it worked out for you!

Kind Regards,

NonSequitur777