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‎03-20-2020 04:39 AM

HP Recommended
Product: HP Notebook - 14-cf0006ne
Operating System: Microsoft Windows 10 (64-bit)

8gb 1rx8 pc4-2400t-sa1-11 sk hynix not working with HP Notebook - 14-cf0006ne

1 REPLY 1

‎03-23-2020 12:23 PM

HP Recommended

@WAHAB1,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that 8GB memory on the computer is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Did you purchase the memory from HP?

Is the computer working with the factory installed memory?

 

Based on the service guide for your computer, your computer supports up to 16GB memory and an 8GB memory should work fine on the computer. I recommend you try using a different 8GB memory and check.

 

Below are the memory details which are supported on the computer.

 

SODIMM, 8 GB, 2400 MHz, 1.2 v, DDR4

Part Number: 862398-855

 

Refer to the below service guide for more information.

 

http://h10032.www1.hp.com/ctg/Manual/c06146792

 

I hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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