RAM problems with Photoshop

[regpont]

I have a HP ProBook 6460b (8 GB RAM) / Windows 7 32bit / Photoshop CC 32bit. My Photoshop freeze every time with "no RAM" or "no meaning" error message, mostly at the moment of seaving in .jpg.

1) How can I change parameters to avoid this phenomenon?

2) Can I upgrage to Windows 10 64bit / Photoshop CC 64bit on this laptop? Do this model support 64bit feature?

Thank you for your help,

regpont

[iomare · Accepted solution]

Hi,

If you have Windows 7 32-bit installed, the system is only recognizing 4GB of RAM, as 32-bit systems will only see less than 4GB. So even with 8GB installed, the system will only use 4GB.

You could upgrade to Windows 7 64-bit using Microsoft installation media if you have a disk and use the same product key you are using at the moment.

You could upgrade to Windows 10 64-bit, however you would need to purchase a product key and install the OS. HP also does not provide support for Windows 10 for your model. So after installation you would need to find any missing drivers which I am sure you could find here on the forum if necessary.

Hope it helps,

David

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[David_J_W]

Adding to @iomare's helpful answer, on a 32 bit system a process will only be able to access 2GB of RAM by default.

I would strongly recommended to upgrading any system used for Creative Cloud to a 64 bit operating system if possible. Some elements of Creative Cloud are already 64 bit only - Premiere Pro is definitely 64 bit only now, I think After Effects is also 64 bit only and there may be other components. Some components are still available in 32 bit for Windows, but Adobe might drop 32 bit support for Windows in the future - though I would expect Photoshop to be amongst the last Adobe applications to drop 32 bit support because of those who still have 32 bit plugins they find are useful. I went 64 bit only for Photoshop some time ago.

I believe Adobe have already dropped support for 32 bit MacOS X, though the relatively closed Apple ecosystem was always better placed to make a smooth transition to 64 bit. OS X is likely to drop all support for 32 bit next year.

You will have to decide what is best. It may well be worth reinstalling the system with Windows 7 x64. As there are no HP drivers or support for Windows 10, also your system is already fairly elderly, I wouldn't bother paying to upgrade the system beyond Windows 7. You can reconsider your options as the January 2020 end of life date for Windows 7 approaches.