RAM upgrade Pavilion

[UnhappyDes]

Hi - this has probably all been asked and answered but I can't find it.

I just got a HP Pavilion 14 14-dv0000 (190U5AV) (I don't know what the exact model number is) It is an i7 11th gen 16GB 

I want to upgrade it to 32GB but it appears to only have one slot. My questions are:

a) Can I upgrade it by just replacing the existing 16GB RAM card with a 32?

b) Will the laptop setup allow me to use 32GB?

c) What sort of RAM should I buy? DXRBDGEFH??? all just meaningless numbers to me.

d) Are any brands of RAM more recommended / better avoided?

My local HP service centre here in Indonesia says that don't have 32GB RAM so cannot upgrade it - but there are language/communication issues, so not sure if they are telling me I can't - or just they won't do it.

Many thanks in advance anyone for an answers or advice.

[NonSequitur777]

@UnhappyDes,

According to your HP Pavilion PC 14-dv0000 (190U5AV) laptop's specs ( Maintenance and Service Guide (hp.com) ), it says, unfortunately, quote:

"(Models with discrete graphics) One SODIMM slot, not customer accessible or upgradeable supporting up to
16 GB of DDR4-3200 RAM, dual-channel support."

"(Models with UMA graphics) Two SODIMM slots, not customer accessible or upgradeable supporting up to 16
GB of DDR4-3200 RAM, dual-channel support."

Hope I had better news...

Kind Regards,

NonSequitur777

[UnhappyDes]

Hi

Thanks for the quick response. 

That does appear to be the case - but any idea why the laptop says it can handle 32GB when I check the max capacity in comment prompt using                        wmic memphysical get MaxCapacity, MemoryDevices

Or is that just irrelevant.  Why would HP make a newish laptop that you cannot upgrade to just 32GB?? - Rhetorical question really - but thanks for your help.

[NonSequitur777]

@UnhappyDes,

[EDITED:] It is indeed strange that the "wmic memphysical get MaxCapacity, MemoryDevices" CMD command specifies 32 GB total RAM capability.

To be honest, I have no explanation for this. Other than to say that regardless, it is physically impossible to swap out the RAM module anyway...

Kind Regards,

NonSequitur777

[UnhappyDes]

OK - Guess I have to learn to live with it and do more research 

Thanks for your help.