RAM upgrade for HP Laptop - 14s-fq0017na

[Gabriel751]

Hello,

I wanted to upgrade the RAM for my  HP Laptop - 14s-fq0017na.

It currently has 4gb of RAM.

Can you please advise the maximum RAM for this laptop?

Thank you

[Paul_Tikkanen]

Hi:

Your notebook has one memory slot and can support up to 1 x 8 GB of DDR4 memory.

That information is not mentioned in chapter 1 of the service manual, but other forum members have taken similar models with the AMD 3020e processors apart only to find one slot present.

Maintenance and Service Guide (hp.com)

This should be a compatible 8 GB memory chip for your notebook.

Crucial 8GB DDR4-2400 SODIMM | CT8G4SFS824A | Crucial UK

Upon opening up the notebook you will discover that it has a M.2 slot to support a SSD.

Again, the manual fails to reference that only SATA M.2 SSD's are supported in the M.2 SSD slot in the notebooks with the AMD 3020e processors and 64 GB eMMC flash media drives, not NVMe.

[Gabriel751]

Hello Paul,
Thanks for the quick reply, I really appreciate it.

Yes, I can confirm that there is just 1 memory slot.

I ran a scan from Crucial and seems it can take a 16GB, Crucial 16GB DDR4-3200 SODIMM for HP 14-fq0000 models.

Do you think this could be compatible with the HP Laptop - 14s-Fq0017na, or shall I just go for the Crucial 8GB DDR4-2400 SODIMM?

I look forward to your reply

Thank you

[Paul_Tikkanen]

You're very welcome.

If Crucial scanned your PC and reports that it can support 1 x 16 GB, I would agree that the 16 GB chip should work.

You can confirm that by running this command:

1. In the search box, search for cmd and click Run as administrator.

This will open the command prompt.

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

There, it will show the maximum RAM capacity your PC's motherboard can support.

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

If the report indicates 33,xxx,xxx then a 16 GB memory chip should work fine.

The report would be detecting the circuitry for the non-existent second memory slot, and reporting that you can install 2 x 16 GB of memory.

[Gabriel751]

That's very helpful and interesting to learn, thank you Paul.
Yes, showing 33554432, so will go for the 16GB chip and see what happens!

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

[Gabriel751]

Hi Paul - The 16gb RAM just arrived in the post today and I have just installed it. 

Seems to be working all fine.

Thanks again for all your help.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Thanks for letting us know that 1 x 16 GB of memory works in that model.

Cheers,

Paul