RAM upgrade for HP Pavilion - 15-bc499na

[strumphitza]

Hi. I am thinking about upgrading my RAM but unsure what maxim is allowed for this type of HP: HP Pavilion - 15-bc499na .

I did a search on the web but there are some contradictory information about it. 

I have 4 GB of DDR4 2400 MHz of RAM at the moment and the system is too slow. 

What would be the maximum RAM allowed for this type of HP?

Also, what would  the maximum supported RAM frequency be?

Thanks.

[Paul_Tikkanen · Accepted solution]

Hi:

Chapter 1 of the service manual indicates the max memory is 8 GB, but that can't be right.

Maintenance and Service Guide HP Pavilion Notebook PC

Your PC should be able to support up to 2 x 16 GB of DDR4-2666 MHz memory.

Intel Core i58300H Processor 8M Cache up to 4.00 GHz Product Specifications

The 64 GB memory spec in the link above would be with a PC having 4 memory slots, such as a mobile workstation might have.

You can verify how much memory your PC can support by doing this...

1. In the search box, search for cmd and click Run as administrator. This will open the command prompt.

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter. There, it will show the maximum RAM capacity your PC's motherboard can support.

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.