Solved: RAM upgrade not compatible with my laptop? - HP Support Community

Adrian38569 · ‎01-17-2023

Hi I bought a couple of RAM modules (these ones) and when I put them in my laptop it won't boot, instead I get 3 white light blinks in the power button.

I tried taking them off and on again, switching slots, but nothing happens. I could make it work (sometimes) by putting one new module (16gb) and leaving one old module (8gb), obtaining 24gb from different vendors.

How can I know if the memories are not supported by the laptop? is there a way to fix?

Thanks!

erico · ‎01-17-2023

The way to know if memory is compatible is by contacting the memory seller or manufacturer (Corsair) and requesting guaranteed compatible memory for your notebook.

Unfortunately, there is no specification as to which modules are compatible in the Maintenance & Service guide for your notebook. https://support.hp.com/us-en/product/hp-15-f1000-laptop-pc-series/29322771/model/37919672/manuals

Crucial Memory does make guaranteed compatible memory modules for your notebook.

https://www.crucial.com/compatible-upgrade-for/hp---compaq/hp-15s-fq1165ns

According to the Crucial memory website compatibility tool, the modules you bought are not compatible with your notebook. The tool shows the Corsair modules at the link below as being compatible with the 15s-fq1000 model series.

https://www.corsair.com/us/en/Categories/Products/Memory/VENGEANCE-DDR4-SODIMM/p/CMSX16GX4M1A2666C18

I chatted with a Corsair Expert online. This was what he said. So even if their own website tool says memory is compatible, Corsair won't guarantee it. In my book that means time wasted as it could be a gamble with your money and probably no refund if it does not work in your notebook.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

View solution in original post

Prométhée · ‎01-17-2023

hi

16 GB DDR4-2666 SDRAM (2 x 8 GB)

so change it

~~DDR4 SODIMM 3200MHz~~

https://support.hp.com/hk-en/product/hp-15-f1000-laptop-pc-series/29322771/model/37919672/manuals

the hp manual is not the right one so difficult to find out more

from what you say it doesn't work at all?
or with only one of the two it works?

[edit]

also check what is already in place, and choose modules closest to what you have, this can help, in addition to the crucial site!

CPU-Z | Softwares | CPUID

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

erico · ‎01-17-2023

The way to know if memory is compatible is by contacting the memory seller or manufacturer (Corsair) and requesting guaranteed compatible memory for your notebook.

Unfortunately, there is no specification as to which modules are compatible in the Maintenance & Service guide for your notebook. https://support.hp.com/us-en/product/hp-15-f1000-laptop-pc-series/29322771/model/37919672/manuals

Crucial Memory does make guaranteed compatible memory modules for your notebook.

https://www.crucial.com/compatible-upgrade-for/hp---compaq/hp-15s-fq1165ns

According to the Crucial memory website compatibility tool, the modules you bought are not compatible with your notebook. The tool shows the Corsair modules at the link below as being compatible with the 15s-fq1000 model series.

https://www.corsair.com/us/en/Categories/Products/Memory/VENGEANCE-DDR4-SODIMM/p/CMSX16GX4M1A2666C18

I chatted with a Corsair Expert online. This was what he said. So even if their own website tool says memory is compatible, Corsair won't guarantee it. In my book that means time wasted as it could be a gamble with your money and probably no refund if it does not work in your notebook.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Adrian38569 · ‎01-17-2023

Many thanks to both for your time, I think I'll have to go for some compatible Crucial modules

RAM upgrade not compatible with my laptop?

Create an account on the HP Community to personalize your profile and ask a question