RAM upgrade part number

[PeeJay333]

1). I have the factory 4 Gig RAM in my Pavillion 17 laptop. There is one memory card in the lower cardholder. The part number is 691740-001. When I looked up the upgrade memory cards, the 4 Gig card has a part number of 691740-005.

What would the effect of the different last digit of the part number be on being able to buy only one 691740-005 4 Gig card to go in the second slot?

2). When I checked the factory RAM to determine its configuration, I followed the user instructions to remove and replace the card. However, the laptop will not boot up. When I turn on the Lee switch, it beeps three times, pauses, and beeps three times again for several cycles. The led by the caps lock key is blinking. Even after the beeping stops, the monitor stays dark. It almost seems as if the card is not seated deep enough in the slot, but if I push it in farther, it will not rotate downward to lock in place. I was very careful to avoid any static and the computer was turned off and the power cord removed. Do the symptoms indicate a damaged memory card? If so, I will order two 4 Gig cards, but what did I do wrong?

Thank you.

[banhien]

@PeeJay333

Sorry we can't tell because we don't know what is your Pavilion. Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

[iomare]

Hi,

Please provide the exact model or product number (not serial) for further help. Here is link to HP support page showing how to find this info:

https://support.hp.com/us-en/document/c00033108

Let me know,

David

[PeeJay333]

Product number is17-e019dx Laptop

[iomare · Accepted solution]

Hi,

Your PC supports max 12GB of  DDR3L-1600 MHz RAM (1x8GB + 1x4GB)

You can insert 2x4GB without any problem. You do not need to buy the RAM with HP part number. You can buy RAM online or local store (Crucial, Kingston, Corsair...) as long as it is DDR3L 1600Mhz

Example:

https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=DDR3L-1600+MHz+sodimm&...

The stick which is not working could be damaged by static if you touched the chips on RAM. Have you tried in both slots?

On page 6 of service manual you can see various configurations for RAM

http://h10032.www1.hp.com/ctg/Manual/c04069163

Hope it helps,

David

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[PeeJay333]

Thanks. The factory 4 Gig memory lard is ok. It had been misaligned due to the tight space. I have ordered just one additional 4 Gig memory card, as the -05 part number is the same type and Knight Atkin as the original -01 part number. Should have 8 gigs by the end of the week.

[PeeJay333]

Auto correct messed up my reply, but I am assured a single 4GB 69170-005 memory card in the second slot will be compatible. It is on order. Thanks everyone.