• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-25-2019 10:49 AM

HP Recommended
Product: HP STREAM 11 AK1012DX
Operating System: Microsoft Windows 10 in S Mode

Hi there, I yesterday purchased a laptop, a HP STREAM 11 (AK1012DX model) and it comes with a 4GB of memory. I currently have a 8GB DD3 SODIM K card that I had purchased for my old HP Pavillion x360, and I was wondering if it is possible to upgrade the ram in this new computer. I forgot to ask the best-buy guy yesterday.

 

Thanks for your help.

 

Jonathan!

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-25-2019 11:02 AM

HP Recommended

You're very welcome.

 

Unfortunately, there isn't anything you can do to increase the memory.

 

I have a HP Stream 11 Pro G4 with the Celeron N 3450 quad core and 4 GB of onboard memory.

 

I clean installed W10 to maximize the storage space on the eMMC drive, by deleting every partition on the drive, and that got rid of the bloatware on there.

 

Mine runs pretty good.

 

If you don't want to do that, you may want to uninstall any unnecessary programs you would never use.

 

Also run the MSConfig utility and disable any unnecessary programs from running in the background.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-25-2019 10:55 AM

HP Recommended

Hi, Jonathan:

 

You cannot upgrade the memory in that model.  It is an integral part of the motherboard as is the drive.

 

Below is the link to the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c06328250

Was this reply helpful? Yes No

‎07-25-2019 10:56 AM

HP Recommended

Oh crap! Is there anything that I could do to increase the memory of it? It is just so slow.

 

Thanks.

Was this reply helpful? Yes No

‎07-25-2019 11:02 AM

HP Recommended

You're very welcome.

 

Unfortunately, there isn't anything you can do to increase the memory.

 

I have a HP Stream 11 Pro G4 with the Celeron N 3450 quad core and 4 GB of onboard memory.

 

I clean installed W10 to maximize the storage space on the eMMC drive, by deleting every partition on the drive, and that got rid of the bloatware on there.

 

Mine runs pretty good.

 

If you don't want to do that, you may want to uninstall any unnecessary programs you would never use.

 

Also run the MSConfig utility and disable any unnecessary programs from running in the background.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.