RAM upgrade

[dewaldwessels]

Is there any way to have my laptop's RAM upgraded??

[iomare]

Hi,

You can most likely upgrade the RAM in the notebook to max 32GB.

Can you provide the exact model number for further help. Here is how to find it

Model number

Let me know,

David

[dewaldwessels]

Hi there David

Herewith my info:

Product number: 7JW67EA#ACQ

AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx

Model: HP ENVY X360 - 13-ar0007ni

[dewaldwessels]

Hi there - any feedback?

[praveen196]

@dewaldwessels Welcome to HP Community!

I understand that you would like to upgrade the memory.

Please provide the correct product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[dewaldwessels]

Herewith my info:

Product number: 7JW67EA#ACQ A

MD Ryzen 5 3500U with Radeon Vega Mobile Gfx

Model: HP ENVY X360 - 13-ar0007ni

HP ENVY x360 Convertible 13-ar0xxx

My notebook
Product number: 7JW67EA#ACQ
Serial number: 8CG9213SRP
General specifications
Operating system
Windows 10 Home 64-bit

Microprocessor
AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx

System memory
8 GB

Memory slot 1
4GB Hynix 2400MHz
Memory slot 2
4GB Hynix 2400MHz

System board
85DE 41.36

System BIOS
F.20

Video
Graphic device 1
AMD Radeon(TM) Vega 8 Graphics

Current resolution
1920 x 1080

Refresh rate
60 Hz

Version
26.20.11002.13003 (11 14 2019)

Audio
Device 1
Realtek High Definition Audio

Status
Enabled

Driver
RTKVHD64.sys

Version
6.0.8929.1

Device 2
AMD High Definition Audio Device

Status
Enabled

Driver
AtihdWT6.sys

Version
10.0.1.16

[The_Fossette]

@dewaldwessels 

Thank you for the information.

The maximum supported memory on your computer is 16GB.

Refer to the below service guide for your computer for more information.

http://h10032.www1.hp.com/ctg/Manual/c06262637

I hope that answers your question and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[dewaldwessels]

Hi there

Thank you for your feedback, unfortunately the link, http://h10032.www1.hp.com/ctg/Manual/c06262637, that you provided is not working - "Oops. We can't find that page for you."

Kindly advise.

[The_Fossette · Accepted solution]

@dewaldwessels 

I checked the link shared and I am able to access the link. I recommend you try using a different browser and check.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe