• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

Hi, 

Does anyone know if the HP envy 13-ab0xx would support 16GB and if an 8GB can be upgraded to it?

Thanks in advance. My product number is X9Y44EA#AKD

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Scout2137 wrote:

THX for answering. One correction, my line 13-ab0XX


@Scout2137 

 

Did I say your machine is an HP Envy 13-ab000nw ???? 13-ab0XX is NOT a real machine,. More information

 

             https://partsurfer.hp.com/?searchtext=X9Y44EA

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

6 REPLIES 6
HP Recommended

@Scout2137 

 

Please use the following way to find out the amount of RAM it supports

 

1. In the search box, search for cmd and click Run as administrator.

    This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

    From here, it will show the maximum RAM capacity your PC's motherboard can support.

 

By the way, your machine is an HP Envy 13-ab000nw, its specs:

 

          https://support.hp.com/au-en/document/c05346345

 

It has  8 GB LPDDR3-1866 SDRAM (onboard) RAM that means RAM is soldered to its system board and NON-UP GRADABLE.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

THX for answering. One correction, my line 13-ab0XX

HP Recommended

@Scout2137 wrote:

THX for answering. One correction, my line 13-ab0XX


@Scout2137 

 

Did I say your machine is an HP Envy 13-ab000nw ???? 13-ab0XX is NOT a real machine,. More information

 

             https://partsurfer.hp.com/?searchtext=X9Y44EA

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Hi, @Scout2137 

 

Below is the link to the service manual for your notebook.

 

https://h10032.www1.hp.com/ctg/Manual/c05356832.pdf

 

Chapter 1 has the memory information.

 

The notebook comes with LPDDR3-1866 memory.

 

LPDDR3 memory is soldered to the motherboard which means your notebook's memory cannot be upgraded.

 

If you look at chapter 3 of the manual, different motherboards are offered in the model series that come with 4 GB, 8 GB or 16 GB of memory.

HP Recommended

Thanks for helping!

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.