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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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02-17-2025 02:20 AM
I would like ask for help, I have problem with my pc is very too slow and when I do some research someones says I must change my RAM from 4GB to 8GB ,so I would like to know if that it's possible to change it which product or brand of RAM I must buy that can maintain my pc. My pc is HP 255 G8 NOTEBOOK PC (1W9Z3AV).
Solved! Go to Solution.
02-17-2025 07:33 AM - edited 02-17-2025 07:34 AM
Below is the link to the service manual for your notebook:
Chapter 1 has the memory upgrade information.
Since your notebook has the AMD 3020e processor, it only has one memory slot and the maximum memory the slot can support is 1 x 8 GB.
You will have to remove the 4 GB memory chip and install an 8 GB memory chip in its place.
This should be a compatible 8 GB memory chip for your notebook:
Installing 8 GB might help performance a little, but don't expect miracles.
It's the weak AMD 3020e processor that is the major cause of your notebook's slow performance.
Does your notebook have a solid-state drive (SSD) or a 2.5" mechanical hard drive?
If it has a 2.5" mechanical hard drive, you may want to replace that with a 2.5" SATA SSD.