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‎03-15-2019 11:30 PM

HP Recommended
Product: HP Pavilion TS Sleekbook 14
Operating System: Microsoft Windows 8.1 (64-bit)

No removable drive is recognized by my laptop. Have tried all options of which I can think.

Okay.  I have a SAN Disk USB DRIVE 16GB AND AN LITE ON CD/DVD READER BOTH ARE NOT RECOGNISED IN MY HP Pavilion TS Sleekbook 14. IT USED TO RECOGNISED BEFORE THIS BUT NOW IT FAILS ON MY PC RUNNING ON WINDOWS 8.1 64 BIT.

1. I have tried unplugging all other USB devices before trying this one. FAIL

 

2. I have gone to Device Management and the USB drive does not appear in the list. FAIL

 

3. I have uninstalled the USB Root Hubs and restarted the computer. FAIL

 

4. I have tried plugging the USB drive into the rear ports that plug directly into the motherboard. FAIL

 

5. I have updated the drivers, and have been unable to find a BIOS update as the link on the HP website downloads and says that it is incompatible for my computer. FAIL

WHAT SHOULD I DO NOW?

1 REPLY 1

‎03-16-2019 05:21 AM - edited ‎03-19-2019 04:52 AM

HP Recommended

PLEASE SOMEONE ANSWER MY QUESTION I NEED ITS FUNCTIONING FOR MY PROJECT WORK.

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