REMOVABLE HARD DRIVES NOT RECOGNISED

[AMAN3009]

No removable drive is recognized by my laptop. Have tried all options of which I can think.

Okay.  I have a SAN Disk USB DRIVE 16GB AND AN LITE ON CD/DVD READER BOTH ARE NOT RECOGNISED IN MY HP Pavilion TS Sleekbook 14. IT USED TO RECOGNISED BEFORE THIS BUT NOW IT FAILS ON MY PC RUNNING ON WINDOWS 8.1 64 BIT.

1. I have tried unplugging all other USB devices before trying this one. FAIL

2. I have gone to Device Management and the USB drive does not appear in the list. FAIL

3. I have uninstalled the USB Root Hubs and restarted the computer. FAIL

4. I have tried plugging the USB drive into the rear ports that plug directly into the motherboard. FAIL

5. I have updated the drivers, and have been unable to find a BIOS update as the link on the HP website downloads and says that it is incompatible for my computer. FAIL

WHAT SHOULD I DO NOW??

[iomare]

Hi,

Does the USB drive work on different PC?

Do different USB drives work on your PC?

Let me know,

David

[AMAN3009]

IT GET RECOGNISED ON OTHER PC.

NO USB DRIVES AND EVEN CD/DVD READER  GET RECOGNISED.

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[AMAN3009]

DAVID SIR  PLEASE HELP ME TO FIX THE PROBLEM BEFORE MY PC USE TO WORK IN A PERFECT CONDITION.

[iomare]

Hi,

Try running HP hardware diagnostics on the PC and see if it gives any indication of hardware problems. You can do this from Windows or at boot.

Turn off PC by holding the power button until shutdown. Power on the PC and press ESC continuously until the startup menu appears and then press F2 to enter diagnostics.

https://www.youtube.com/watch?v=-a-N_HfIZso

 You can perform a component test on USB.

Does USB work at boot. You could try creating a bootable USB drive on different PC. Such as downloading Linux Mint and using an application such as Rufus to create the bootable drive.

https://linuxmint.com/download.php

https://rufus.ie/

Try booting from drive. (press ESC at start and then F9 to enter boot menu) This way we can see if it is a problem with the OS.

Can you also provide the exact model or product number

Let me know,

David

[AMAN3009]

HELLO SIR,

THANKS FOR REPLYING.

I TRIED YOUR STEP BUT IN HP HARDWARE DIAGNOSTICS WHEN I RAN TEST FOR USB IT SHOWS CANNOT DETECT USB DRIVE

I ALSO TRIED TO SEE IF IT FUNCTIONS FROM BOOT BUT FAILED.

MY HP NOTEBOOK:

SERIAL NUBER :[edited]

PRODUCT NUMBER:D9G75PA#ACJ

HP Pavilion TS Sleekbook 14

[AMAN3009]

DAVID SIR,

I NOTICED IN MY DEVICE MANAGER THAT WHEN THE USB DEVICES WORKED IN MY PC THERE WAS USB MASS STORAGE DRIVER PRESENT IN MY DEVICE MANAGER. BUT NOW IT IS ABSENT FROM MY DEVICE MANAGER.

ARE THESE TWO PROBLEMS LINKED??

WHEN I TRIED TO REINSTALL THE DRIVER IT SHOWS "DEVICE CANNOT START ERROR CODE 10".

PLEASE HELP ME.