ROM and IRQ test failure

[Robertagol]

Error logs

HP PC Hardware Diagnostics Windows Application

LogMessage Debug diagnostic: C:\Users\Robertagol\AppData\Local\Temp\50evyes2.xmi\net-diags.exe "" LogMessage Debug version: 8.1.0, timestamp: Mar 22 2017 16:36:10 1534, cdm: 8.0.0, net: 8.0.0, ms: 8.1.0 "" LogMessage Debug -subtest=ROMTest "" LogMessage Debug -locale=en "" LogMessage Debug -debug=true "" LogMessage Debug -version=false "" LogMessage Debug -description=false "" LogMessage Debug -help=false "" LogMessage Debug -catalog=false "" LogMessage Debug -diagconf=.\diagconf.ini "" LogMessage Debug -paramfile= "" LogMessage Debug -paramsection= "" LogMessage Debug -Caption= "" LogMessage Debug -DataCollectionFile= "" LogMessage Debug -DeviceDescription=Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter "" LogMessage Debug -DeviceID= "" LogMessage Debug -EEPROMSize=64 "" LogMessage Debug -Index=1 "" LogMessage Debug -Retries=2 "" LogMessage Debug -TestRepeats=1 "" LogMessage Debug -VerifyCheckSum=false "" LogMessage Debug -VerifyInvalidMACPattern=false "" LogMessage Debug -VerifyMAC=false "" LogMessage Debug -VerifyMACRange=false "" LogMessage Debug -integratormsgfile= "" LogMessage Debug -paramfile= "" LogMessage Debug -paramsection= "" LogMessage Debug -tiledpopups= "" LogMessage Debug -tiledpopupsbutton= "" LogMessage Debug -tiledpopupsnofocus= "" LogMessage ServiceErrors Test parameters VerifyMAC, VerifyChecksum, and EEPROMSize are not being used in this test and are being ignored. "" LogMessage ServiceErrors WMI cannot find device name=[Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter] "" LogMessage ServiceErrors No device of given description found. Please enter correct word from device description. "" TestFailed 990302 "" EndOfTest

and

HP PC Hardware Diagnostics Windows Application

LogMessage Debug diagnostic: C:\Users\Robertagol\AppData\Local\Temp\r3jjyrx1.zii\net-diags.exe "" LogMessage Debug version: 8.1.0, timestamp: Mar 22 2017 16:36:10 1534, cdm: 8.0.0, net: 8.0.0, ms: 8.1.0 "" LogMessage Debug -subtest=IRQTest "" LogMessage Debug -locale=en "" LogMessage Debug -debug=true "" LogMessage Debug -version=false "" LogMessage Debug -description=false "" LogMessage Debug -help=false "" LogMessage Debug -catalog=false "" LogMessage Debug -diagconf=.\diagconf.ini "" LogMessage Debug -paramfile= "" LogMessage Debug -paramsection= "" LogMessage Debug -Caption= "" LogMessage Debug -DataCollectionFile= "" LogMessage Debug -DeviceDescription=Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter "" LogMessage Debug -DeviceID= "" LogMessage Debug -Index=1 "" LogMessage Debug -Retries=2 "" LogMessage Debug -TestRepeats=1 "" LogMessage Debug -integratormsgfile= "" LogMessage Debug -paramfile= "" LogMessage Debug -paramsection= "" LogMessage Debug -tiledpopups= "" LogMessage Debug -tiledpopupsbutton= "" LogMessage Debug -tiledpopupsnofocus= "" UpdatePercentage 0 LogMessage Debug Completed in 32ms "" UpdatePercentage 1 LogMessage Debug Completed in 0ms "" LogMessage ServiceErrors No device of given description found. Please enter correct word from device description. "" TestFailed 990302 "" EndOfTest

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[sandytechy20]

@Robertagol

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting error while running hardware diagnostics on your computer. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• Provide the HP Product number?
• Are you getting any error message?
• Please provide more information about the issue.

Cheers.

[Robertagol]

Pavilion 17 TS Notebook EOJ96UA#ABA

Very slow despite HP tune up utiities run

[A4Apollo]

Hi @Robertagol, I am the Mr.Robot. It looks like you were interacting with @sandytechy20, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for writing back to us.

As you mentioned your PC is running very slow after trying out the steps.

Try updating the BIOS and chipset driver on your PC and check if it helps.

Update the BIOS using this link: https://hp.care/2LuLQE2

Also, update the chipset drivers on your PC using this link: https://hp.care/2Lu1JKO

You can try updating the drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

If the issue still persists after trying out the steps try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to further troubleshoot lock up or freezing issues with PC. Link: https://hp.care/2yCytKC

If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Link: https://hp.care/2sZtJzF

Please mark my post as accepted solution if you feel I have answered your query.

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!