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‎12-12-2021 12:03 PM

HP Recommended
Product: NOTEBOOK
Operating System: Microsoft Windows 11

HI. Writing this on behalf of my dad. he got a new router with kcom ( hull broadband supplier) but this laptop will not connect i got the message 

REALTECK RTL8821CE 802-11PCLE ADAPTON

I brought laptop back to my home went online with it and updated everything even operating system to windows 11. Until i get back to my dads tomorrow i don't know if it will connect so wanted advice on the above message. Will it have updated that driver also if not where do i find it as tried everything and now am stumped. 

Thank you in advance   Tracy

Category:
4 REPLIES 4

‎12-12-2021 12:08 PM

HP Recommended

Hi, Tracy:

 

Unfortunately, there is no telling what will happen since the wifi adapter is working at your house, I assume.

 

These are the latest W11 Wifi and bluetooth drivers for that model wifi adapter...

 

Wifi:

 

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135885.exe

 

Here is the W11 Realtek Bluetooth driver link...

 

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135683.exe 

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‎12-12-2021 12:16 PM

HP Recommended

Thank you will load those and see what happens tomorrow.

 Tracy

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‎12-12-2021 12:17 PM

HP Recommended

You're very welcome, Tracy.

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‎12-12-2021 12:19 PM

HP Recommended

Hello @mik1943 .
Just to add that you can view the Windows update history by entering the following link in the URL of the browser you are using either Edge,Chrome: ms-settings:windowsupdate-history?activationSource=SMC-Article-12373.
Press enter / click Open Settings and check the Driver Updates section and you will be able to verify what has been updated.

 

Manually you can do the following:
Select Start> Settings >Windows update > update history.

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