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‎02-19-2019 05:34 AM

HP Recommended
Product: Spectre 15-CH004NA
Operating System: Microsoft Windows 10 (64-bit)

Ive just recently manually upgraded my ram, this seemed successful, system information and ram test picked up the change, and a week later i had a BIOS update failure which has cause blue screen (error code changes every boot). Does the ram change effect my care package? also cause the ram change be the reason for the blue screen?

1 REPLY 1

‎02-19-2019 12:38 PM

HP Recommended
@Griffskii wrote:

.... Does the ram change effect my care package? also cause the ram change be the reason for the blue screen?

@Griffskii 

 

I always say warranty is a grey/gray area. HP would not honour warranty in this case because you OPENed your machine. Now, remove RAM you put in to determine the cause.

 

Regards.

BH
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