Ram Upgrade issue

[DivyanshKum]

my pc has two slots one is 1.5v ddr3 STD and other is 1.5 ddr3 REV my REV ram slot does not work when i put my 2gb ram in the REV slot but the same ram stick works fine in STD slot i have cleaned the REV ram slot and there is no physical damage done to REV ram slot or motherboard is there any solution (i have accidentally forgot my Bios password i set it 4 years ago and resseting Bios does not remove the password). Is there any way i want to upgrade my ram

[VikramTheGreat]

Hi @DivyanshKum,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for your message, and I understand your concern regarding both the non-working RAM slot and the forgotten BIOS password on your HP All-in-One - 20-2312 system. Let's go step by step to address both issues.

Part 1: RAM Slot Issue (STD works, REV does not)

Your system has two DDR3 1.5V memory slots: STD – standard functioning slot, REV – second slot, labeled possibly as "reverse" or secondary slot.
 

What You Can Try:

• Swap RAM sticks: Try a different RAM stick in the REV slot to rule out compatibility.
• Boot with only REV slot populated: Remove RAM from STD slot and try booting with only the REV slot.
• Check max supported RAM: Your model supports up to 8GB DDR3L 1600MHz. Ensure you're not exceeding limits or mixing incompatible types.

Part 2: Forgotten BIOS Password

On HP All-in-One PCs, BIOS administrator passwords are stored in NVRAM (non-volatile memory), and removing the CMOS battery alone may not reset it.

If you don’t remember the password, the PC needs to be sent to the HP Service center to be repaired and fixed, and it will be a chargeable service.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support