• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-10-2023 01:02 AM

HP Recommended

Hi,

I have a question about a possible ram upgrade.

Currently there is a 2gb SODIMM DDR3 ram installed which is very sluggish. I have checked my laptop specification on various website, and I  get controversial info whether its possible or not.

Would someone confirm which ram is suitable for this old laptop?

HP 14-am030ng - Y6H12EA

 

Thank you!

Category:
1 REPLY 1

‎11-10-2023 07:48 AM

HP Recommended

Hi:

 

Unfortunately, your notebook according to the specs at the link below, has 2 GB on onboard memory,.

 

HP Notebook - 14-am030ng Product Specifications | HP® Customer Support

 

'Onboard' means that the memory is an integral part of the motherboard and cannot be removed or upgraded.

 

Chapter 1 of the service manual also provides that information.

 

HP Notebook PCHP 240 G5 Notebook PCHP 246 G5 Notebook PC Maintenance and Service Guide

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.