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HP Recommended
Hp elitebook 840 G1
Microsoft Windows 10 (32-bit)

I have a problem with my computer. I have 8 gb of Ram but my computer says 2.9 gb usable I have tried everthing could you help

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

It's hard to say.

 

Does your PC have the same graphics too?

 

If it has a different graphics adapter, that could make a difference.

 

Anyway, you can make W10 64 bit installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You will need an 8 GB USB flash drive to make the bootable USB installer.

 

If you download the ISO file to make a DVD, I have zipped up and attached the utility below, that will transfer the ISO file to a DVD so that it is bootable.

 

When you get to the part of the installation where you are asked to enter a product key, select the 'I don't have a product key option,' and W10 will install and automatically activate once you are connected to the internet.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

If you are running W10 32 bit like you posted, the maximum memory that can be seen and used by W10 32 bit is 4 GB.

 

So 2.9 GB out of 4 GB is normal since the 1 GB of memory not showing up goes to the graphics.

HP Recommended

Okay but my computer is capable of 64bit windows, but windows installed 32 bits. How do I download 64bit windows

But my sibling has the same computer and has 4gb of ram and 3.9gb usable 

HP Recommended

It's hard to say.

 

Does your PC have the same graphics too?

 

If it has a different graphics adapter, that could make a difference.

 

Anyway, you can make W10 64 bit installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You will need an 8 GB USB flash drive to make the bootable USB installer.

 

If you download the ISO file to make a DVD, I have zipped up and attached the utility below, that will transfer the ISO file to a DVD so that it is bootable.

 

When you get to the part of the installation where you are asked to enter a product key, select the 'I don't have a product key option,' and W10 will install and automatically activate once you are connected to the internet.

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