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Guidelines
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Dragonfly 13.5 inch G4 Notebook PC IDS Base Model
Microsoft Windows 11

I have a problem with my ram modules on my device.

i get this failure id:

9SGFHH-BMGC2R-MFGJXG-404403

my product id is:

60261AV

can you tell me wich number of modules of ram has problem?!

when i run a memory test i get this failure id on 73% 

 

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