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‎10-27-2020 09:47 AM

HP Recommended
Product: Hp Envy 360

HP Envy x360

Received BSOD  Stop Code Memory Management 

Ran HP Diagnostics 
Memory Failure #RLX3PT-7SWA9D-GXGJLK-407403

Product ID M1V66UA#ABA

MEMORY MODULE 1 Bottom- Slot 2 (right)

I’d like to replace the Ram on my own.  What is the size of Ram that I need? If there’s more than 1 slot of Ram should I replace all others also?  And where can I purchase the ram?  

Thank you so much for your help! 

1 REPLY 1

‎10-27-2020 11:41 AM - edited ‎10-27-2020 11:56 AM

HP Recommended

m6-w103dx is the model number. 

 

Memory is DDR3L-1600 1.35 volt and the max is a pair of 8 gb modules. 

 

Service Manual 

 

See p. 42. This model requires that you remove the motherboard to access the memory slots: not an easy tech task if you have not done this kind of thing before. We can likely find you instructional videos but even then it would be best to take it to a technician. 

 

8-GB (DDR3L-1600) 693374-005

 

I would install a new matched pair of memory modules:

 

https://www.amazon.com/Timetec-1600MHz-PC3L-12800-Unbuffered-Upgrade/dp/B07VZXPH6D/ref=sr_1_13?dchil...

 

Post back with any more questions and please accept as solution if this is the info you needed. 

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