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‎06-16-2024 01:43 AM

HP Recommended
Operating System: Microsoft Windows 11

ok so yesterday I decided to install new ram into my laptop it was 4gb till I changed it around to the 8gb when I did that the computer wouldn’t turn on the screen blinked 3 times and and the caps lock blinks 4 times and then repeatedly blinks fast I have tried everything and I don’t know what else to do please help;(

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2 REPLIES 2

‎06-16-2024 02:03 AM

HP Recommended

@KaeKaexx_367 

 

I believe your machine is an HP 14-dq0052dx (zeros, not letter O). Its specs

 

               https://support.hp.com/us-en/document/c08172988

 

It is a low end machine with 1 slot of RAM and support 8GB max. You can replace its current 4 GB DDR4-2400 MHz RAM (1 x 4 GB) to 8GB using Crucial 8GB DDR4 2400

 

Regards.

 
 
BH
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‎06-16-2024 10:04 AM

HP Recommended

Well I put the old ram back in there and it’s still not turning on

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