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Panthene
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Ram upgrade fail.

hp pavilion power - 15-cb003la
Microsoft Windows 10 (64-bit)

Good morning everyone first of all I want to say sorry for my bad English. So try to follow me on this post.

I bought the notebook hp pavilion power - 15-cb003la wih 8GB of ram the Notebook worked amazing but I wanted an upgrade so I went to buy 8 gb more of ram ( Kingston Memorary  8gb SoDimm DDR4 2666Mhz Value ram) I installed it and hopes for some changes. I turned on my pc and I noticed that still said 8gb but with a change. It says confirmed ram 9.8 (some times says 10 and goes on)
Screenshot_2.png
So I formated my PC a couple of times and stayed on 8gb.

I googled for some time and I found this solution that tells you to go into windows + R and -> msconfig --> startup --> Advanced Option --> maximun of memory and set it to my max Ram that should be 16gb ( so 16384). 
The problem is that it gets reset to 8192 all the time like is a pre selected limit. I'm worried that theres is something wrong with my motherboard. 

If someone have another solution pls let me know. 
Thanks for your time.
Sorry for the long post here is a potato 

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Message 2 of 4
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Ram upgrade fail.

The Kingston Value RAM is known to cause issues. Firstly, you bought DDR4-2666 and it should be DDR4-2400. But its possible the laptop has DDR4-2666 in it as HP does that sometimes and in most cases its fine. But for some reason the KVR (Kingston Value RAM) modules just do not play nicely with the standard OEM memory (Hynix, Samsung, etc) HP tends to install at the factory. The KVR is configured to work with a large spectrum of laptops and sacrifices compatibility in some cases. I see you are in Chile. Something like this would work for you:

 

https://www.ebay.com/itm/For-Samsung-8GB-1Rx8-PC4-2400T-DDR4-2400MHz-Laptop-Memory-RAM-SO-DIMM-260Pi...

 

Post back with any more questions and please accept as solution if this is the info you needed. 

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Panthene
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Ram upgrade fail.

Thanks for the reply man, I have good news. So I tried switching ports for the rams So I tested the new one first, turned pc on and pc started as always then I tried with both of the rams and the pc wouldn't start. At least on my first try on my second try the pc started and I got this now. Screenshot_3.png

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Ram upgrade fail.

Thats great. My guess is you did not quite have it fully seated before. If it stays like this for a couple days you have solved the problem and are good to go. 

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