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‎08-29-2022 06:43 AM

HP Recommended
Product: HP Laptop PC 14-d2000 (2D127AV)
Operating System: Ubuntu LTS

Hi,

I am trying to upgrade my ram from 8 GB (2 * 4GB) to 16 GB (2*8GB) or 12 GB (1 * 4GB and 1 * 8GB) but no one combination is working for me. For RAM i used HP device supported RAM from crucial. 
Details found below:
Laptop Model Number : HP 14s-dq2535TU 
OS : Ubuntu 22.04
RAM I am using : https://www.crucial.com/memory/ddr4/ct8g4sfra32a/ct20541541
Suggested at here : https://www.crucial.com/compatible-upgrade-for/hp---compaq/hp-14s-dq2535tu#memory

When i put any of above combination, my laptop is not turning on and light in my caps lock is blinking.

Please help.

Category:
5 REPLIES 5

‎08-29-2022 10:00 AM - edited ‎08-29-2022 10:03 AM

HP Recommended

The upgrade should be removal of the original memory module(s) and installation of a pair of identical guaranteed compatible memory modules.

 

 

If you are mixing the original module with the new one is probably what is causing the issue.

 

 


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‎08-29-2022 11:26 PM

HP Recommended

As I mention I also use two identical 8GB memory sticks but then also it is not starting, blinking caps lock light.

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‎08-30-2022 07:52 AM - edited ‎08-30-2022 07:54 AM

HP Recommended

Ah. No. You made no mention of that. Read what you wrote.

 

It was not so clear.

 

Are the two memory modules guaranteed compatible? 

 

I suggest contacting the vendor you purchased them from to get replacement modules. One of them may be faulty.

 

Have you tried the modules one at a time in the same SoDIMM slot?


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‎08-30-2022 08:17 AM

HP Recommended

Yes both memory modules are identical with same product id. 

 

No i don't try one at a time.

But try two identical at a time.

 

 

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‎08-30-2022 08:30 AM

HP Recommended

"No i don't try one at a time."

 

You should do that.

 

It is a troubleshooting method to determine if one or the other is faulty.


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