• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-08-2018 02:21 AM

HP Recommended
Product: HP-15QBY003AU
Operating System: Microsoft Windows 10 (64-bit)
Can anybody let me know which 4 GB ram is available to upgrade my hp-15qby003au laptop? I have 4gb ddr4 now, want to upgrade it to 8gb
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-08-2018 02:49 PM - edited ‎08-08-2018 02:52 PM

HP Recommended

Hate to wade in but there is no such thing as DDR4-1600. This is a complicated question however, because this is an AMD machine and it runs the memory at 1866 mhz but there is also no such a thing as DDR4-1866. 

 

Problem is that is not the right manual. This is a much newer machine than reflected in that manual. A6-9220 APU

 

Manual (correct)

 

DDR4-1866 dual channel support (DDR4-2400 bridge to DDR4-1866)

 

So you should and must use DDR4-2400 and the system will downclock it to run at 1866 speed. 

View solution in original post

Was this reply helpful? Yes No
8 REPLIES 8

‎08-08-2018 02:39 AM - edited ‎08-08-2018 02:57 PM

HP Recommended

Hello,

 

I did some research online and based on what I found, you need RAM chip of DDR4-1600 type

 

You can get one module of 4 GB and add it to your existing configuration (you will end up with 2x4 = 8 GB)

 

or

 

You can get one of 8 GB and remove the existing one

 

How to do it, please in the manual, page 29/39  >> http://h10032.www1.hp.com/ctg/Manual/c04763999

 

Memory can be purchased from any reputable tech repair shop or online

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎08-08-2018 03:00 AM

HP Recommended
I don't find any 1600mhz available in Amazon, will a 2400mhz one work ?
Was this reply helpful? Yes No

‎08-08-2018 11:31 AM - edited ‎08-08-2018 02:58 PM

HP Recommended

I would not mix 1600 and 2400  - may cause issues, unbootable PC, Blue Screen of Death, etc.

 

If your current one is 1600 , your additional needs to be 1600, as well.

 

You can double check what your existing one is by using the free trial version of AIDA64 >> https://www.aida64.com/downloads/MTZlYWEwZTM=

 

If nothing is available on Amazon, check elsewhere, too.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎08-08-2018 02:49 PM - edited ‎08-08-2018 02:52 PM

HP Recommended

Hate to wade in but there is no such thing as DDR4-1600. This is a complicated question however, because this is an AMD machine and it runs the memory at 1866 mhz but there is also no such a thing as DDR4-1866. 

 

Problem is that is not the right manual. This is a much newer machine than reflected in that manual. A6-9220 APU

 

Manual (correct)

 

DDR4-1866 dual channel support (DDR4-2400 bridge to DDR4-1866)

 

So you should and must use DDR4-2400 and the system will downclock it to run at 1866 speed. 

Was this reply helpful? Yes No

‎08-08-2018 02:59 PM

HP Recommended

@Huffer

 

Thank you for stepping in. It looks like I checked a wrong manual. My fault.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎08-08-2018 03:12 PM

HP Recommended

Very easy to do, unfortunately and I apologize but wanted to stop the OP from buying anything they could not use ASAP. 

Was this reply helpful? Yes No

‎08-09-2018 12:18 AM - edited ‎08-09-2018 12:26 AM

HP Recommended

https://www.amazon.in/Crucial-Single-PC4-19200-Unbuffered-260-Pin/dp/B019FRDKWI

 

so this will work right, if yes I can buy this right away

Tags (1)
Was this reply helpful? Yes No

‎08-09-2018 04:51 AM

HP Recommended

Yes thats the right stuff

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.