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07-15-2023 07:00 AM
Hi:
HP only has the service manual for the older 14-dv1xxx model series on your notebook's support page.
HP Pavilion 14 Laptop PC 14-dv2000 Manuals | HP® Customer Support
According to chapter 1 of the manual, your notebook can support up to 2 x 8 GB of DDR4-3200 memory.
If you want to see if you can have more than 2 x 8 GB of memory, you can run this command:
1. In the search box, search for cmd and click Run as administrator.
This will open the command prompt.
2. Once the command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.
There, it will show the maximum RAM capacity your PC's motherboard can support.
The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.