Ran PC DIAGs at boot - get error msg - charge state: blown fuse (42) failure id: 6AKV7R-BLA9SF-GXGG

[kedi1]

Ran PC DIAGs at boot - get error msg - charge state:  blown fuse (42) failure id: 6AKV7R-BLA9SF-GXGG

All we are looking for is technical info on WHAT these codes mean. You'd think HP might have that info SOMEWHERE...

"blown fuse (42) failure id: 6AKV7R-BLA9SF-GXGG"

Battery is at about 60-74% peak.

Charger Diags test says it is - 'OK' Passed

We understand we probably need to replace the battery, but why can't a customer find an answer to this SIMPLE error code? With all of the computers, all of the documentation, all of the error code creations - WHY does this not come up immediately with 'Virtual Assistant'? Is HP's system THAT ignorant that it can't give the customer an answer to their (HPs) OWN error codes?

[praveen196]

@kedi1 Welcome to HP Community!

I understand that you are getting a Blown fuse (42) error message.

In that case, I would suggest you contact phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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