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‎07-26-2020 04:43 AM - edited ‎07-26-2020 04:45 AM

HP Recommended
Product: HP Laptop 15-bs0xx, Product ID: 1KV09UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

When my laptop started up it said it has detected hard disk error and imminent failure. i ran tests and found out my hard drive failed, with failure ID M0FA3Q-8PDA6G-XD7URG-60F303 

what does this mean?

1 REPLY 1

‎07-28-2020 08:47 AM

HP Recommended

@carmenconspire

 

Welcome to the HP support community.

 

This seems to be an issue with the hard disk.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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