Random freezing after upgrading to SSD - ENVY 15 Notebook

[QTR]

Hello experts 

I upgraded my laptop from HHD to SSD but unfortunately, there is a new issue that wasn't before. the laptop freezing for few seconds theen continued to work regularly I tried some power managements solutions suggested online but It didn't work

here is laptop information:

Manufacturer

Hewlett-Packard

Model

HP ENVY 15 Notebook PC

System ID

1963

Product ID

E8Q45EA#A2N

Memory Size

16384 MB RAM

BIOS Date

06/26/2018

BIOS Revision

F.72

Serial Number

[Personal Information Removed]

Keyboard Controller Revision

KBC Version 93.52

Installed OS version

2009 (10.0.19042)

Processor 1

Processor Type

Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Current Processor Speed

2400 MHz

Storage 1

Model

addlink SATA SSD

Firmware version

V1.2.4

Serial Number

K09922TC01369

Capacity

476.94 GB

Drive Self-Test support

True

Bytes per Sector

512

Drive Letter

C:

Volume Label

-

Please Advice

Best Regards,

[banhien]

@QTR 

Please go to vendor site (of the SSD) to download and update its firmware.

Hope this helps.

Regards.

[QTR]

Hello Banhien

Thanks for quick reply 

I tried but there is nothing to update on SSD brand website

https://www.addlink.com.tw/

here is SSD info

Storage 

Model

addlink SATA SSD

Firmware version

V1.2.4

Serial Number

[Personal Information Removed]

Capacity

476.94 GB

Drive Self-Test support

True

Bytes per Sector

512

Drive Letter

C:

Volume Label

-

any other advice?

Thanks

[Paul_Tikkanen]

Hi, @QTR 

See if updating the chipset and intel management engine interface drivers to their latest versions, and restarting the PC, resolves the problem.

Chipset.  Install first and restart...

10.1.1.40

https://ftp.hp.com/pub/softpaq/sp87001-87500/sp87257.exe

IMEI:  Install second and restart...

11.6.0.1045

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79059.exe

[QTR]

Dear Paul

hope you are well.

I tried this and diagnose it but it didn't work 😞

my friend told me to try to install the previous bios version because my updated bios version is not what it came with my laptop when purchasing it several years ago and it's newer than what is on the HP support site.

if this is an option solution can you advise me from where I can downgrade the bios.

2- I linked this problem with fan noise when the laptop fand works and you feel and hear the sound usually the freezing happen but not sure if it's the freezing cause or no

3- shall I try format because after upgrading to SSD it already formated and installed new windows 10 shall I try to format again or no

thanks a lot in advance  

[Paul_Tikkanen]

Hi:

Sorry those drivers didn't fix the problem.

You can find the older versions of the BIOS under the W8.1 driver section of the support page.

You can go all the way back to F.64 if you wanted to.

The problem is...you're running W10 and the BIOS files were written to be run on W8.1, so I don't know what will happen if you try to downgrade the BIOS with a file that was not written to be run on W10.

Unfortunately, I don't know what the cause of the problem could be--especially if the notebook was working fine with the mechanical hard drive.

Maybe your notebook is not compatible with the model SSD you bought.

I never heard of the model SSD you bought.

I have only used SSD's from major manufacturers like Intel, Sandisk and Western Digital.

This drive provides the best performance for the price, in my opinion.

WD Blue 500GB Internal SATA Solid State Drive WDBNCE5000PNC-WRSN - Best Buy

I have a 1 TB, 500 GB and 250 GB model of the above drive in 3 PC's and it works just fine in all of them.

[QTR]

Dear Paul 

thanks again 

yes me to I don't heard  before the driver brand name addink I sent them email regarding this issue they didn't reply earthier.

But it become famous here many pc shops offer this brand because its price I think.

I will try to replace it and check

Best regards,

[Paul_Tikkanen]

You're very welcome.