Broken Hinge on HPx360

[Ayx]

The hinge has pushed away, as you can see, the glue used to attach it didn't hold and is partially still connected
I have the exact same issue with the exact same model!!

The bolts came out of the hinge on the right (just fell out without being dropped or misused and Ive never used it as a convertible like it was advertised to be able to handle). The hinges have pushed the screen apart from the case and cracked the lower left corner of the screen!! Never had any issues with any other brand except HP and it seems hinges are a known issue!
Did you get a solution?

P.S Can I have support from a HP support assistant please, Zoey? This issue has just happened within the last hour and I can't move my laptop without the screen breaking further. This laptop was so expensive, it's always been treated with care and only ever used the desk. As the original poster said, this is a problem HP said they would support with? Literally my livelihood relies on a laptop and I can't work on this while it's like this. The touchscreen has stopped working, but the display is on, but I can't move the screen. It's a ENVYx360 15-b. I have read that HP has been providing support outside of warranty as well in the form for this specific issue.

Edit: I spoke to a HP customer service representative on the phone, she told me to call Curry's (where it was bought) even though I said this is a KNOWN MANUFACTURING FAULT that HP has been providing support with and I explained the situation. I spoke to Curry's, who said this is HP's known issue and to speak to them. Called HP back and they're now closed, really feeling fobbed off by HP... just seemed like someone didn't want to support the situation. So disappointed. 

[Hawks_Eye]

Hi @Ayx,

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye