Envy X360 13 BIOS F.31 Problems

[adanvica]

My computer is a 15-cw0009la and after F31 update I got a blue screen error with  PAGE FAULT IN NON PAGED AREA ; after HP support they will send a new recovery image to format the computer. Hope that will solve the problem. I strongly recommend to not update until we know what is going on and someone get it done.

[A4Apollo]

Hey there! @adanvica, 

Try the steps recommended below and check if it helps.

1.    Open a CMD window as an administrator.
2.    Type or paste ‘chkdsk /f /r’ and hit Enter.
3.    Allow the process to complete.

Then perform a system file check.

1.    Open a CMD window as an administrator.
2.    Type or paste ‘sfc /scannow’ and hit Enter.
3.    Allow the process to complete.

It might also be useful to check Windows updates

1.    Navigate to Settings, Update & security.
2.    Click ‘Check for updates’ in the Windows update tab.
3.    Allow the process to complete.

If the BSOD still occurs, let us check the Windows page file.

1.    Right click ‘This PC’ in Windows Explorer and select Properties.
2.    Click ‘Advanced system settings’.
3.    In the Advanced tab click Settings in the Performance box.
4.    Click Change in the Virtual memory box and uncheck ‘Automatically manage paging files for all drives’.
5.    Set a custom size for the page file.
6.    Click Ok.
7.    Reboot.

Lastly, try running a system diagnostics test and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know if this helps!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!