HP Envy X360 Hinge broken

[SoniaSantos]

I also have a broken left hinge on HP Envy x360and unable to open or close out of fear the screen will crack.  I have made multitudes of phone calls to customer service with no resolve.  One representative claims the hinge is out of stock, another questioned if I did something to the laptop that caused the hinge to break.  I've escalated it and the recommendation is to get a discount for the purchase of another HP laptop!

I am frustrated and extremely disappointed.  What is HP doing for consumers who believed and as such  purchased the HP Envy x360 but now is defective?

[SoniaSantos]

I also have an HP Envy with a left broken hinge.  It is astonishing HP does not have a recall on these laptops!  At the very least it would be nice to have an HP representative reach out to provide us with options.  

HP Support I would like someone to assist me, I am not able to shut my laptop as I fear it would break my screen.

Thanks.

[SoniaSantos]

Hi, 

I have tried communicating with someone about the same exact issue with no resolve for months!  Consumers have to pay out of pocket to fix an issue that is a manufacture defect.  It is so very disappointing.

[Echo_Lake]

@SoniaSantos

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