09-22-2016 08:02 AM
Welcome to the HP Forum! It is a terrific place to find answers and tips! For you to have the best experience on the HP forum, I would like to direct your attention to the HP Forums Guide. First Time Here? Learn How to Post and More.What is your model or product number? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? What operating system are you running?
I understand that your keyboard stops responding and you must either reboot or go into sleep mode and then wake the notebook for the keyboard to respond again. Is that correct? Did this occur recently? Have you made any recent changes? If you connect an external keyboard when this occurs, does it work? Hope to get a response from you soon.
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09-22-2016 09:20 PM
Yesterday, my trackpad was working, my dock was charging but the rest of the keyboard wasn't. I woke up today and the trackpad is still working, thankfully, but my dock isn't charging and neither is the restof the keyboard.
09-23-2016 06:58 AM
Thank you for the response. I gather the issue remains. Please answer the above questions to help me to assist you. When you are connecting the notebook to power, are you connecting directly to the outlet and not using a power bar / surge protector? If you check the connection to the dock, do they appear to be free of debris? Do the connections appear damaged in any way? (such as bent pins)
09-24-2016 07:07 AM
My product number: G6Q88UA#ABA
No, even if I reboot it, nothing happens. I'm using an external keyboard right now. I haven't opened my dock and it's charging again now. But the keys are still not working.
09-26-2016 07:17 AM
Thank you for the update. I understand that the touchpad is now working and the dock is charging but the keyboard is not responding. You are using an external keyboard now. Here is a link to HP Notebook PCs - Notebook Keyboard Troubleshooting (Windows 10, 😎. If the issue remains, please contact HP Support for further assistance. Contact HP Support Fill out the online form and follow the prompts. Please let me know the outcome.